"Our previous IT company was not meeting our needs. We selected and stayed with TCG because of John Stone's customer's service. He inquires how things are and follows up, he explains things, and he interacts well with our senior partners, answers all my questions, and never makes us feel stupid. He has a great way of handling our whole account."
"TCG is always helpful and can answer our questions over the phone -- this means we do not need a service call and in the long run that saves money. But when we need a technician, they are very responsive and someone always comes out."
50 Employee Construction Company
Corporate Overview
TCG, Inc. provides computer and network maintenance, service, and support to Massachusetts businesses. Since 1987, our strategic approach, technical expertise and commitment to customer service have helped local companies focus more on their core businesses and worry less about their technology.
Our mission is to serve as a portable IT department that leverages technology and lowers risk for our clients. Our comprehensive consulting services involve:
- Assessing a company's current IT situation
- Recommending ways to align technology with business strategy
- Managing the implementation of new technology
- Training users on-site
To ensure you receive the highest quality support, TCG assigns a Primary Technician to each account. This key point person gets to know your business and its people and acts as a first-on-call for service. Backed by TCG's expert Help Desk, the Primary Tech becomes an indispensable IT partner for all service, support and troubleshooting. When your Primary Tech is not available, a team of highly qualified, experienced IT professionals are there to support you and execute TCG's mission consistently and successfully. By staying up-to-date on the latest technologies, our technicians can identify and recommend the specific products and services that best meet your business needs in an efficient, timely, affordable manner.
TCG's services allow companies to save time and money and focus on their core business initiatives. Outsourcing IT service and support to TCG frees internal resources, ensures reliable and responsive service and provides around-the-clock, proactive monitoring and protection of critical business assets.
Partnering with TCG makes good business sense. For companies with five or more computers that need IT support but do not want to hire full-time staff, TCG brings the most cost-effective solution. Companies that work with us enjoy fewer work interruptions, greater freedom to concentrate on their core business and higher profitability.